If you’re not satisfied with the product that you brought or you changed your mind after receiving it, then we’re more than happy for you to return the item. There are a few rules that apply though! Read carefully below, and feel free to email us any questions you may have (firstname.lastname@example.org).
- Goods should be returned within 14 days of purchase.
- Damaged or broken goods should be returned as soon as possible and Thenga.com will bare the cost of this return.
- Unwanted items should be returned unopened and unused. The courier cost will be the purchasers responsibility or alternatively, the goods can be returned to the Thenga.com offices in Cape Town.
- Thenga.com reserves the right to reject a return where it deems the return to be unacceptable.
- Upon Thenga.com receiving the returned item, an account credit will be granted or replacement item sent.
- The following items are not available for return:
- Ink cartridges
Please contact our support team if you have any additional questions.